Guest Services

Everything Taken Care of,
Before You Arrive.

From the moment you book to the moment you step through the door, we handle
every detail so you can focus on enjoying Crete.

Your Journey With Us

How It All Works

01

You book

Choose your villa online or get in touch with our team. We confirm your reservation and send you everything you need to prepare.

02

We prepare

Your property is cleaned, inspected, and fully stocked. We arrange any extras you've requested, transfers, car rental, and more.

03

You arrive

A smooth, personal check-in awaits. We'll be there to welcome you, hand over the keys, and answer any questions you have.

04

We're always here

Need anything during your stay? Our local team is just a call or WhatsApp away, every single day.

What We Offer

Our Services

Arrival & Departure

Smooth Check-in & Check-out

We make arrival as easy and welcoming as possible. A member of our team will be there to greet you, show you around the property, and make sure you feel at home from the very first moment.

  • Flexible check-in from 15:00
  • Check-out by 11:00
  • Early / late check-in on request
  • Full property walkthrough on arrival

Getting Around

Transfers & Car Rental

Getting to and around Crete is easy when you know who to ask. We can arrange airport transfers and connect you with trusted local car rental partners so you can explore at your own pace.

  • Airport transfer arrangement
  • Trusted car rental partners
  • Private driver on request
  • Taxi & shuttle recommendations

Property Care

Housekeeping & Maintenance

Every property in our collection is professionally cleaned before your arrival and maintained to a high standard throughout. If anything needs attention during your stay, we'll take care of it promptly.

  • Professional pre-arrival clean
  • Mid-stay housekeeping on request
  • Fresh linen & towels provided
  • 24-hour maintenance response

Arrival Info

Check-in & Check-out

We want your arrival to feel effortless. Below are the standard times for all Smaris Collection properties — and if you need something different, just ask us in advance.

Check-in

15:00

Early check-in available
on request (subject to availability)

Check-out

11:00

Late check-out available
on request (subject to availability)

A member of our team will be present at check-in. For late arrivals, we will always make sure access to your property is arranged in advance.